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PEO Industry Trends for 2025: What Businesses Need to Know for Strategic Growth

  • Writer: Caleb
    Caleb
  • 3 days ago
  • 17 min read

Thinking about how to grow your business in 2025? You’re not alone. With new tech, changing work habits, and a maze of rules, most companies are looking for ways to stay ahead. Professional Employer Organizations (PEOs) are popping up as a real solution for businesses who want to focus less on paperwork and more on growth. In this article, we’ll break down the biggest PEO industry trends for 2025: what businesses need to know for smart, strategic growth. Whether you’re running a small shop or managing a growing team across states, these changes could make a big difference for you next year.

Key Takeaways

  • AI and automation are becoming the norm in HR, helping PEOs speed up hiring and reduce mistakes.

  • Flexible work and unique benefits (like pet leave) are now expected by employees, and PEOs help companies deliver.

  • Regulations are changing fast, but PEOs use smart tech to keep businesses compliant and avoid fines.

  • PEOs offer small businesses access to top-tier benefits and HR services that used to be reserved for big companies.

  • Choosing the right PEO means looking beyond price—customization, tech, and customer support all matter for long-term growth.

Unpacking the Buzz: Why PEO Industry Trends for 2025 Matter to Every Business

Let’s be honest—HR is not why most folks start a company, but it’s often what keeps them up at night. 2025 is already throwing curveballs: tighter labor markets, new compliance headaches, and rising employee demands (hello, four-day work week, anyone?). But here’s the thing—PEO industry trends aren’t just hot topics for HR nerds. If you’re trying to grow a business, ignore these shifts at your own peril.

PEOs (Professional Employer Organizations) aren’t just outsourcing partners. They’re the new bedrock for companies that want to spend less time stressing about employment regulations and more time actually running their business. It isn’t about passing off boring paperwork; it’s about gaining competitiveness, adaptability, and peace of mind. Whether you’re a startup that just celebrated its first customer or a mid-sized player looking to expand, knowing what’s shaping the PEO world could mean the difference between thriving and barely surviving.

The best PEOs make you feel like you’ve added a team of HR pros to your bench—without making a single new hire or draining your budget. That’s exactly why so many businesses are tuning into what’s ahead for PEOs in 2025.

What’s Driving the PEO Revolution in 2025?

PEOs are more than just a trend—they’re a lifeline in a year where:

  • The pace of regulatory changes has doubled versus just three years ago.

  • 75% of businesses now manage remote or hybrid teams, which means multi-state compliance instead of one simple rulebook.

  • Employees value flexible benefits and mental health perks over base salary (82% said so in a recent survey).

What’s behind the shift?

  1. Complexity overload: Payroll, taxes, compliance—keeping up is almost a full-time job. PEOs shoulder these burdens.

  2. Cost savings: It’s typically a fraction of the price compared to hiring a full internal HR team.

  3. Scale: The PEO model lets you offer benefits, retirement plans, and risk coverage like you’re a Fortune 500, even if you’re not.

The Game-Changing Advantages of Modern PEOs

The best PEOs in 2025 are far more sophisticated than their predecessors. They’re not just processing payroll—they’re:

  • Bundling AI-driven platforms for smarter hiring and people analytics.

  • Offering benefit access that rivals the big players.

  • Taking on shared liability, meaning fewer sleepless nights worrying about lawsuits or compliance slip-ups.

Here’s a quick table to show how PEOs stack up against the old DIY approach:

HR/Compliance Area
DIY Approach
Modern PEO Support
Health/Retirement Benefits
Limited selection
Enterprise level access
Multi-State Payroll
Manual, error-prone
Automated, compliant
Regulatory Updates
Self-managed
Proactive, AI-aided
Liability
All on you
Shared with PEO

Small Biz Superpowers: PEOs Leveling the Playing Field

The secret’s out—small and mid-sized companies don’t have to settle for less anymore. With a PEO as your partner, you get:

  • Access to high-quality, cost-effective employee benefits often out of reach for the little guys (cost-effective employee benefits).

  • Compliance expertise that helps you sidestep fines and keep your reputation intact (top-tier benefits and compliance).

  • Time back to focus on sales, culture, and growth, not chasing paperwork.

And if you’ve ever felt boxed out in a talent war, here’s your pass to the VIP lounge. PEOs are letting smaller companies offer the kinds of benefits and stability that attract—and keep—talented folks who used to only look at the big-corp jobs.

During economic uncertainty, having a PEO that actually gets your business goals is a true competitive edge.

In short, staying ahead of PEO trends in 2025 isn’t about avoiding headaches (though, hey, that’s nice). It’s about positioning your business to grow, adapt, and win—no matter what wild turn the year takes.

AI and Automation: Not Just for Sci-Fi Anymore in HR

PEOs in 2025 are proving that AI and automation aren't just for tech giants or movie robots—they're the real MVPs of modern HR. These aren't distant, abstract technologies anymore. They're in the thick of everyday business, reshaping how companies hire, manage, and care for their people. Let’s explore how PEOs are making HR feel less like paperwork and more like actual progress.

How PEOs Are Harnessing AI for Smarter Hiring

The hiring process has always been a pain—long, tangled, and rarely predictable. But AI is rewriting the playbook. Instead of sifting through a mountain of resumes, PEO platforms now use AI-driven job matching, smart resume screening, and talent analytics to make finding the right candidate less of a slog. The result? Less bias, fewer costly mis-hires, and a huge time savings for your team.

  • Instant skill-and-fit analysis pulls top candidates from unexpected places.

  • Predictive analytics helps spot future high-performers, not just those with slick résumés.

  • Chatbots handle applicant questions around the clock, never needing a coffee break.

According to recent findings, modern AI tools speed up talent acquisition by up to 30%. This isn’t a nice-to-have; it’s turning into a must-have for growth-focused companies looking to fill roles quickly and strategically (AI tools speed up talent acquisition).

Automated Compliance: Fewer Fines, More Chill

Compliance used to mean constant stress, with rules that never stop changing. PEOs are using smart automation to take entire buckets of risk off your table. AI-powered compliance engines now scan new regulations (state, federal, and even international) in real time. They alert you to upcoming rule changes and flag potential exposure—before the government does.

Compliance Process
Manual Cost (Est.)
Automated with PEO
Employee Onboarding
$120 per hire
$22 per hire
Benefits Administration
$98/mo per emp
$21/mo per emp
Regulatory Reporting
8 hrs/month
1 hr/month
  • Automated form filing means no late-night panic about missing deadlines.

  • Smart dashboards for real-time audit readiness keep surprises (the bad kind) to a minimum.

  • AI cross-checks new laws so your employee handbook isn’t out-of-date by lunchtime.

When compliance is handled by automation, you can finally focus on growing your business instead of losing sleep over rule books.

For many, outsourcing this headache to a PEO with advanced automation feels like finding a cheat code to business management. And it often cuts costs dramatically.

From Onboarding Bots to Payroll Wizards: The New HR Norm

Let’s be real: onboarding, payroll, and benefits are chores. But in 2025, PEOs have cranked up the efficiency with automation, making them almost... enjoyable?

  • Onboarding bots walk new hires through paperwork, policies, and introductions automatically—no more orientation marathons.

  • Payroll wizards zap through calculations in minutes (taxes, deductions, compliance, the works) with minimal human error.

  • Digital assistants help employees change benefits or request time off with just a few clicks, all without HR clogging up their inboxes.

Don’t worry if all this sounds complicated; top PEOs design tech that’s intuitive—no IT degree required. If you’re looking for advice on adopting AI solutions (without breaking the bank), several top PEOs for HR optimization now offer expert guidance and renegotiation tactics for scaling businesses.

The endgame? A smoother, faster workplace. Employees are happier, managers have fewer headaches, and your company finally runs like it should: focused, agile, and ready for whatever comes next in 2025.

Flexible Work and Diverse Benefits: Meeting the New Employee Wishlist

Hey, it’s no surprise—2025 employees aren’t asking for flying cars and hoverboards (yet), but their workplace wishlists have gotten longer and more interesting. Think: remote work, creative leave options, and perks that show you actually see them as people. Luckily, PEOs are right in the middle of this workplace revolution, helping businesses check more boxes than ever before.

The Great Remote Work Expansion – And What It Means Next

Remote and hybrid gigs aren’t just surviving—they’re thriving. Now, roughly 50% of the workforce prefers some form of hybrid or remote set-up. PEOs are equipped to help companies make remote work seamless by offering:

  • Access to robust HR tech that keeps everyone connected (no matter where you’re logged in from)

  • Tailored policies for remote teams and clear guidelines for flexible hours

  • Training for managers who are suddenly running teams from five different cities

The real trick? Balancing flexibility with actual productivity, and making everyone feel included even when some people’s “commute” is just rolling out of bed.

Crafting Benefits That Dazzle (Even Pet Leave!)

Gone are the days when basic healthcare and a bland 401(k) were enough to win top candidates. Employees today want benefits with personality. Recently, we’ve seen:

  • Paid mental health days

  • Financial wellness programs

  • Family-forming assistance

  • Yes, even pet insurance and pet leave

Here’s a quick peek at popular, emerging benefits:

Benefit
Adoption Rate Among SMBs
Mental Health Support
63%
Flexible PTO
78%
Financial Planning Tools
54%
Pet Insurance/Leave
37%

PEOs create bundled packages that smaller businesses couldn’t negotiate alone, making it easier to compete with the "big guys" on benefits perks. That’s becoming a major edge for attracting diverse talent.

Beyond Ping Pong Tables: How PEOs Drive Real Employee Loyalty

The foosball table era is over. What actually keeps good people around?

  • Support for career growth (think: online learning, role hopping, leadership programs)

  • Work-life balance (flexible schedules, hybrid options, personalized leave)

  • Regular check-ins and open communication (because guesswork leads to turnover)

The truth is, employees stick with employers who treat them as people first, not just another line on a spreadsheet.

If you want loyal, engaged staff—and not just warm bodies—PEOs help you skip the gimmicks and actually deliver experiences and benefits that workers are asking for. (And let’s be honest, if you’re still stuck offering only the “essentials,” 2025 is going to be rough!)

For a deeper look at innovative perks and the real ROI of dazzling benefits, check out these key trends shaping employee benefits. You’ll see why flexibility and creativity aren’t just optional—they’re the new baseline for growth.

Regulatory Chaos Tamed: PEOs as Your Compliance BFFs in 2025

Let’s be honest. If you’re running a business in 2025, keeping up with new regulations is enough to make your head spin. There’s always a new acronym, a surprise rule change, or a fresh round of paperwork. PEOs exist because most owners would rather do almost anything else – seriously, even organize a closet – than face the compliance maze. This year, with tighter rules and more remote teams, the PEO industry has become every entrepreneur’s secret weapon for staying legally sound without losing sleep.

AI-Powered Compliance and Risk Management (Seriously!)

The compliance landscape is a moving target, but in 2025, PEOs are bringing some serious tech firepower. Artificial intelligence isn’t just for chatbots—it’s now how PEOs monitor labor law changes and flag issues before you even know there’s a problem. Imagine a dashboard that tells you, “Heads up, California just changed family leave laws,” and then updates your handbook automatically.

Here’s what top-tier PEOs do now:

  • Use AI tools to scan for new legislation, from wage transparency in New York to overtime rules in Florida.

  • Instantly alert you to policy changes that actually affect your team.

  • Provide audit trails so you’re backed up if regulators call.

And they don’t just watch federal rules. With workforces scattered across states and sometimes countries, your PEO needs global reach. Leading HR outsourcing services have this down to a science, making risk management less risky (and honestly, less boring).

Smart, AI-first compliance helps you stress less about getting fined and focus way more on actually growing your company.

Keeping Up With State, Federal, and Global Laws in a Changing World

Here’s something no one likes to admit: Most business owners miss a regulation or two every year. With state and even city ordinances changing faster than TikTok trends, it’s easy to fall behind. That’s why PEOs staff entire teams whose job is simply to translate new laws into plain English—and action steps. The result?

  • Real-time handbook updates (yes, automatic)

  • Tax compliance across every state and border

  • Step-by-step guides for new workplace rules (so you never have to read the fine print)

For businesses hiring internationally, a PEO makes global hiring possible without the legal migraine. Global PEO services let you bring on talent from anywhere while staying in the clear with local laws—zero foreign entity setup required. Suddenly, international compliance goes from nail-biter to nothing-burger.

Example: New State Laws Rolled Out—What Happens Next?

Scenario
If You Go Solo
With a PEO
State passes new sick leave law
Scramble to learn rules, update policies, retrain managers
Get an instant notice, new policies roll out, managers get auto-trained
Remote worker moves states
You chase tax registrations
PEO registers, manages, and files everything

Shared Liabilities: What Your PEO Really Covers (and What It Doesn’t)

Let’s clear up a common myth: In co-employment, you and the PEO both have skin in the game—just not always in equal amounts. You focus on daily management. The PEO takes on HR paperwork, payroll, and most compliance headaches. And when paperwork goes sideways? Certified PEOs often cover liability for mistakes in tax filings or wage payments if it’s their fault.

The fine print matters! Here’s what your PEO usually covers:

  • Payroll and tax admin errors (when it’s their mistake)

  • Wage and hour compliance support

  • Benefits administration compliance

  • Risk management and safety training guidance

But you (the business owner) are still responsible for:

  • Day-to-day management and workplace culture

  • Policy enforcement

  • Providing accurate data (they can’t fix what they don’t know)

For a breakdown, check how expert compliance and HR advice outlines the real distinctions and shared duties in the PEO contract.

PEOs are not lawyers or miracle workers—but with the right partner, your business avoids 99% of preventable compliance mess-ups, and that’s no small thing.

Bottom line: In 2025, regulatory chaos isn’t inevitable... unless you insist on doing it solo. Let a PEO handle the hard stuff so you can get back to what matters: actually running your business.

Tech-Driven Talent Wars: Winning the Right Employees with PEO Partnership

There’s one thing every business leader quietly obsesses over in 2025: finding and keeping great people. If it feels like you’re stuck in a never-ending game of musical chairs with top talent, you’re not wrong. The good news? Modern Professional Employer Organizations (PEOs) have evolved into secret weapons for winning the tech-driven hiring showdown.

Tapping Into Hidden Talent Pools Across Borders

Thanks to remote work, your next superstar could easily live three states—or ten time zones—away. PEOs unlock access to talent you’d probably never find on your own. Here’s how:

  • Nationwide (and sometimes global) recruitment networks bring you candidates from diverse backgrounds and locations.

  • PEOs use modern sourcing tech to match skills to roles faster, tapping into passive candidates who aren’t scrolling job boards.

  • They help you manage multi-state payroll and compliance, so hiring out-of-state isn’t a paperwork nightmare.

Companies aren’t just fishing in a bigger pond—they have expert guides. Curious how this impacts growth? A recent review of effective talent strategies shows companies using PEOs outpace rivals in both speed and quality of hires.

Speed-Dating for Hiring: How PEOs Cut Time-to-Fill

Remember when hiring meant getting lost in an email chain with HR, recruiters, and background check vendors? Those days are gone. PEOs streamline everything:

Hiring Step
Without a PEO
With a PEO
Resume Screening
2-4 weeks
2-3 days
Background Checks
1-2 weeks
48 hours
Onboarding Paperwork
Endless emails
Automated
  • Centralized platforms consolidate job posting, candidate screening, and compliance checks.

  • Automated applicant tracking and communications mean fewer bottlenecks.

  • Onboarding is digital and user-friendly—even new hires are happier because they don’t drown in forms.

Imagine welcoming a new employee on Monday… whose contract and training modules were completed the night before—with zero friction for your busy team.

Retention 2.0: PEO Tools That Make Them Stay

Attracting talent is just the opening act—retaining them is the tricky encore. PEOs give small companies the ability to offer perks that only big players could once afford:

  • Fortune 500-level health, dental, and vision at startup prices

  • Retirement plans, student-loan repayment, and pet insurance (yes, let Fido have some benefits)

  • Ongoing skills training and coaching through learning platforms

According to recent studies on PEO advantages, companies partnering with PEOs enjoy 14% lower turnover compared to those who go it alone. Here’s what employers—and employees—are actually seeing:

  • Up to 25% savings on health premiums

  • Self-service benefits and compliance portals

  • Proactive support on regulatory changes, reducing legal risks and headaches

Bottom line: In the 2025 talent war, businesses with a smart PEO partner aren’t just keeping up—they’re winning hearts (and resumes) that make the competition jealous.

Want to make top talent want you more than a Fortune 500 giant? Tech, benefits, and true HR support—the future of PEO solutions—make all the difference.

PEO Shopping Spree: Choosing the Right Partner for Strategic Growth

Shopping for a PEO in 2025 isn’t just about ticking HR boxes. It’s about finding a business ally who keeps your headaches at bay, makes it easier to compete, and supports your growth dreams without any drama. The good news? There are more high-quality partners than ever—so with a little insider knowledge, you’ll be able to spot the right fit (and avoid costly flops) in no time.

Customization vs. Cookie Cutter: Picking a Good-Fit PEO

No two businesses are identical—and your HR support shouldn’t be either. Some PEOs push every client into the same old mold, but a strategic PEO will tailor their service to fit you, not the other way around. Here’s a quick cheat sheet for sorting contenders:

  • Ask if they offer industry-specific solutions (retail, tech, healthcare all have unique quirks)

  • Check if their tech stack integrates with what you use (payroll, time tracking, benefits)

  • Make sure you can scale services up or down as your business changes, not just at renewals

A company that recently transitioned from a 3,000-person parent to a 50-person independent firm found that choosing a PEO with experience in their field made all the difference. That’s the real-world impact of going custom over cookie-cutter.

When you’re shopping for a PEO, remember: you’re not just outsourcing headaches—you’re buying back time, flexibility, and peace of mind as you grow.

Want to see which partners do this well? Check out top PEO services for growth and HR support.

Counting the Cost (and Hidden Fees) Like a Pro

Nobody likes surprises, especially on their monthly statement. PEO pricing can be as straightforward as a pizza menu or as confusing as your phone bill. Here are two common structures you’ll see:

Pricing Model
How It Works
Watch Out For
Per-Employee Per-Month
Fixed fee per employee, per month
What’s actually included?
% of Total Payroll
Fee as a % of your total payroll
Hidden admin costs

To get clear on costs, ask:

  • What are the onboarding and exit fees?

  • Which services are bundled (payroll, benefits, compliance)?

  • How will renewal/price increases work?

And compare apples to apples! Some PEOs include "extras" like EAPs or pet insurance as a cherry on top, while others nickel-and-dime you for every add-on. Here's more on aligning your goals and understanding the math behind your choice on PEO pricing and business goals.

Customer Service Nightmares to Avoid (And How to Spot a Winner)

A great PEO is like a trusty mechanic—never noticed when things run smoothly, but a hero when something breaks. Before you swipe right, make sure:

  • You get a dedicated account manager, not a generic support line

  • SLAs (service level agreements) are clear and in writing

  • They have strong client references—talk to previous customers if you can

  • Their online portal is slick, easy to use, and works on mobile

PEOs should be solving problems (not causing new ones). If you hear horror stories about missed payrolls, slow response times, or compliance slip-ups, run—don’t walk—in the opposite direction. If you want to see how a PEO really stacks up in terms of retention, cost savings, and compliance, check out why PEOs help businesses succeed in 2025 before you make your final pick.

Finding your PEO match isn’t always love at first sight. But with an eye for service, customization, and cost transparency, you’ll end up with a partner who grows with you—not on you.

Future-Proofing Your Growth: How Strategic PEOs Fuel Expansion

Let’s be real: business growth in 2025 feels a little like that moment you realize your favorite jeans don’t quite fit anymore. Suddenly, you’re hiring in different states—or even different countries—and every new hire brings a fresh pile of paperwork, tax headaches, and compliance questions. This is where a forward-thinking PEO becomes not just helpful but almost mandatory.

Here’s how strategic PEOs help you make these big leaps:

  • Streamlined Onboarding Everywhere: Want to hire in Texas, California, and Toronto? Modern PEOs roll out the same onboarding experience in every location, so you don’t have 10 different new-hire checklists.

  • Payroll Sync, Zero Headaches: PEOs run payroll across borders and handle local taxes, so you avoid those “Oops, that’s illegal here” disasters.

  • Compliance Is Their Jam: Employment laws change constantly. PEOs keep track, adapt benefits, and insulate you from fines. Need proof? Startups are using PEOs to scale faster than ever.

Integrating Cloud HR Platforms for Ultimate Flexibility

If your business still runs HR off of a collection of spreadsheets, you’re already behind! The PEO industry has gone digital—and it’s making HR shockingly easier, whether you have five employees or five hundred.

Some perks modern PEOs bring to the cloud table:

  • Centralized Dashboards: All HR data—payroll, benefits, time-off requests—is right there. You don’t need to chase down forms in someone’s inbox.

  • Real-Time Reporting: Track churn, headcount, and compliance statistics with one click. No more guessing where all your FTEs went.

  • API Integrations: Connect with expense, accounting, or recruiting tools. The result? Your operations stay lean and tech-forward.

Feature
In-House HR
Strategic PEO (2025)
Multi-State Payroll
Automated Compliance
Centralized Benefits Admin
Remote Onboarding

Why Mergers, Acquisitions, and Partnerships Matter More Than Ever

Thinking about buying a competitor or eyeing a global partnership? The right PEO can make sure it’s not a human-resources trainwreck. In 2025, many M&As are happening at lightning speed, and it’s the HR details that can make—or break—the deal.

A savvy PEO helps by:

  • Harmonizing disparate benefit plans so you don’t alienate new team members.

  • Managing employee records, compliance switch-overs, and payroll migrations.

  • Ensuring you keep all the employment-related risk on their books—not yours.

When your business goals shift, a strategic PEO doesn’t just keep up—they anticipate what’s next and get you there with minimal stress. Growth isn’t just about more sales; it’s about building an infrastructure that won’t break when you step on the gas.

And if you’re still deciding which PEO can actually go the distance with you, look for those that offer tailored HR solutions for scaling businesses—not just a one-size-fits-all package. The right partner can make your wildest growth ambitions a whole lot less wild, and a lot more possible.

Don’t let growth catch you off guard. The right PEO can guide your business, making future challenges much easier to handle. Ready to move forward? Visit our website to learn how a trusted PEO can help you expand with less stress.

Wrapping Up: PEOs in 2025—Your Secret Weapon for Growth

Alright, let’s be real—no one starts a business because they love paperwork, compliance headaches, or figuring out if that new labor law applies to remote workers in three different states. Yet, here we are. The good news? You don’t have to do it all yourself. PEOs in 2025 are more than just outsourced HR—they’re like having a team of experts in your corner, handling the messy stuff so you can focus on what actually matters: growing your business (and maybe even enjoying your weekends again).

The trends are clear: flexible work, smarter tech, better benefits, and a focus on people-first policies are here to stay. PEOs are keeping up, offering custom solutions that fit your company—no matter if you’re a five-person startup or a growing team spread across the country. And with all the changes coming down the pipeline, having a partner who knows the ropes can save you from a lot of late-night Google searches (and possibly a few gray hairs).

So, if you’re looking to scale up, keep your team happy, and avoid the HR horror stories, now’s the time to see what a PEO can do for you. Your future self—and your employees—will thank you. And hey, if you still have questions, don’t be shy. There’s a whole world of resources (and real humans) ready to help you make the best choice for your business in 2025 and beyond.

Frequently Asked Questions

What is a PEO and how can it help my business?

A PEO, or Professional Employer Organization, is a company that helps other businesses with HR tasks like payroll, benefits, and making sure you follow the law. When you work with a PEO, you get to share some employer responsibilities. This means you can focus more on growing your business while the PEO handles the tricky HR stuff.

How do PEOs use technology like AI and automation?

PEOs use new tools like artificial intelligence (AI) and automation to make things like hiring, paying workers, and keeping up with rules much faster and easier. For example, AI can help pick the best job candidates, and automation can make sure your payroll and taxes are done on time without mistakes.

Can a PEO help my business offer better benefits to employees?

Yes! PEOs can help small businesses offer benefits that are usually only available at big companies, like good health insurance, retirement plans, and even fun perks like pet leave. Because PEOs work with lots of businesses, they can get better deals on benefits and pass those savings on to you and your team.

Will a PEO keep my business safe from breaking rules or getting fines?

A big part of what a PEO does is help you follow all the laws about workers, pay, and safety. They keep up with changes in rules and help you stay out of trouble. But it's important to know that you still have some responsibilities as the business owner, so you should always understand what your PEO covers and what you need to handle yourself.

How do I choose the right PEO for my company?

To pick the best PEO, look for one that understands your industry and offers services that fit your needs. Check if their prices are clear, if they have good customer service, and if they can grow with you as your business changes. It's also smart to ask other businesses about their experiences with the PEO.

Is working with a PEO expensive?

Working with a PEO usually costs less than hiring a full HR team. The price depends on what services you need and how many employees you have. Most PEOs are upfront about their fees, but always ask about any extra costs before signing a contract.

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